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Care Opinion

Communication about surgery time

Posted By Junpq38

"Communication about surgery time"

About: Geraldton Hospital / Day Surgery

(as the patient),

Was very stressed after asking for 2 days about time of carpel tunnel day surgery. We live 200 km from Geraldton and need to know.

At 3:45 rang again and after saying the staff member went home at 3pm, I never got a call.

My relative came up from Perth to drive me, finally the staff member managed to find out 12pm so relieved. Don't really need this when in my 80s.

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Responses

Response from Jody Rolston, Operations Manager Midwest Murchison, WA Country Health Service nearly 2 years ago
Jody Rolston
Operations Manager Midwest Murchison,
WA Country Health Service

Submitted on 13/09/2022 at 4:50 PM
Published on Care Opinion on 14/09/2022 at 8:53 AM

picture of Jody Rolston

Dear Junpq38

Thank you for reaching out to us on Care Opinion.

I would like to apologise that your surgery time was not communicated to you in a suitable timeframe. I can appreciate this would have been very frustrating, especially when organising your transport arrangements with your relative.

The Coordinator of Nursing - Surgical Services Ambulatory Care & the Coordinator Patient Information & Clerical Services are reviewing our processes for confirming day surgery appointments with our consumers. They are looking to ascertain if this was a one-off breakdown in communication, or if a change in practice is required to ensure future day surgery patients are fully informed of when they need to present to the hospital.

I would be happy to speak with you and discuss your concerns in more detail. My name is Jody Rolston, Regional Manager Patient Safety & Quality You can call me on 9956 2217, or you can email me at Jody.Rolston@health.wa.gov.au.

I hope you have now had your surgery and are recovering well.

Kind Regards,

Jody Rolston

Regional Manager Patient Safety & Quality

WA Country Health Service – Midwest

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