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"Elderly contracted Covid-19"

About: Prince of Wales Hospital / ASB 3S - Community Management Centre

(as a carer),

Recently, my mother who's 90 years old & I the daughter, who care for her, both contracted Covid-19. It's my mother's first time & my second time. Once our informations were filled & submitted, within a couple of hours Healthdirect - Covid-19 Management Centre @ Prince of Wales Hospital contacted us. Healthdirect Staff had informed me since my mother is an elderly with some health concern, they're there to offer level of care for her. Such as eligible to access to the Antiviral medicine for her to take as soon as possible, the delivery of oximeter to our place & to monitor her daily for the duration of her isolation. Healthdirect Staff was able to help me out even when I had troubled in getting in touch with our GP. The Staff always reminded me to call at all times if my mother is unwell or if I have any concern. 

After completing her Antiviral medicine, my mother's condition from Covid-19 is progressively improving.

My mother & I would like to take this opportunity to thank all the friendly Staff at Healthdirect - CMC team, for their wonderful, friendly care, support & knowledgeable given throughout the time when my mother & I needed it.

We're so grateful and very much appreciative for all your help. We wish the Team the very best.


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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital nearly 2 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital
Submitted on 21/09/2022 at 2:52 PM
Published on Care Opinion at 3:45 PM


Dear Humble,

Thank you for taking the time to write to us and share your experience with the Covid Management Centre (CMC) team. We are sorry to hear that yourself and your elderly Mum became unwell with COVID and we hope that you are continuing to recover following your illness.

We will ensure that your great acknowledgement and kind words of thanks for the care that they delivered to you is passed on to the CMC team. It is so pleasing to read that our CMC were able to help and support you during this very difficult health journey. We are happy to read that our daily monitoring service was so responsive to yours and your mother's care needs. It is wonderful to hear that once your mother received the antiviral medicine that her health started to recover.

Thanking you for sharing this positive health story with us, it is greatly valued and appreciated.

Kind regards,

Barbara

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