This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Pre-travel presentation"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

On the morning of the day we were flying out to London, I woke with strange and disturbing black when like objects in my right eye. Of course I searched the Internet. The indications were that they were ‘floaters’, which can be a normal kind of shearing issue with eyes but it could also be a retinol tear; so I decided to go to the Sydney Eye Hospital so that I could check before undertaking the long flight.

The greeting lady, Diana was very nice and reassuring, then Val, the triage nurse was also delightful and had loads of info for me. I waited an hour, all the while listening as Diana handled the constant stream of people as they entered, always respectful and kind. I thought that her job could be very monotonous and irritating and that she did not allow it to phase her.

The Dr was very very thorough and reassured me that it was a normal age related issue with my Eye and that it was B ok to fly. He explained that there was a chance of tear, that if that did happen it would be apparent and to take myself to a hospital in London; he kindly provided a detailed letter for me to give them. 

Thank you to Sydney Eye Hospital, I’ll travel reassured.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jonathan Magill, Director of Nursing and Support Services, Nursing, Sydney Hospital/Sydney Eye Hospital nearly 2 years ago
Jonathan Magill
Director of Nursing and Support Services, Nursing,
Sydney Hospital/Sydney Eye Hospital

Manages and leads the Nursing and Support Services

Submitted on 15/09/2022 at 4:55 PM
Published on Care Opinion on 16/09/2022 at 8:52 AM


Dear castorhg85,

It is wonderful reading your experience at our Emergency Department and how our staff have delivered high quality care to our patients. I am proud to hear that our emergency staff, including Patient Experience Officer, have provided our patients with reassurance and information that people feel safe and confident while they are attending our Emergency Services.

Diana and Val will receive a Care Opinion HERO award for this month for their exceptional care to our patients.

Thank you for your time sharing your story at Care Opinion and I hope you have a safe trip to London.

Kind Regards

Jon Magill

Director of Nursing and Support Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k