"Bad experience with customer service"

Bad experience with customer service on phone call in Fiona Stanley Hospital. I called to inquire about the period of time waiting for my child to receive an appointment with a consultant and to inquire about different referral we received as a phone message. I'm concerned as my child is only a few months and I had been waiting for nine months without hearing back for their appointment with a consultant.

I felt the staff member who respond back to my inquires was rude unfortunately as for every question they kept saying 'Oh my God' like they just want me to finish the call. I'm a worried mum yes, but I have right to ask questions after nine months waiting. I understand that this behaviour is individual as I had fantastic experience in delivering my baby in Fiona Stanley but it feels we don't have right to ask and we should just wait which is not realistic for someone whose child is sick. I hope someone from hospital see this and respond. Many thanks.