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"Undergoing an Angiogram"

About: Royal Perth Hospital / Coronary Care Unit (CCU) Ward 4F

(as the patient),

I attended RPH Ward 4F recently for an Angiogram. Finding the ward was a bit of a challenge for me but asking staff helped guide the way. I was one of four patients undergoing the same procedure.

From the outset, each step was explained clearly removing anxiety and calming the nerves. There appeared to be no shortage of staff, the environment was orderly as I progressed from preparation to theatre. Staff were helpful, friendly and the atmosphere was relaxed. I had no "what happens now?" moments. Back in the prep/recovery room I was given sandwiches and a cuppa and a time frame of expected discharge.

The entire process was a positive experience. It would be remiss of me not to mention the nurse in the prep and recovery room, I think her name was Debbie? She was extremely efficient, courteous and obviously experienced with her routine. She did everything quickly, almost mechanical but allowed a pleasant personality to make the event as comfortable as possible. Thanks to all the engaged staff on the day, it's thumbs up from me.

Cheers slidepr59 
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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service nearly 2 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service
Submitted on 20/09/2022 at 6:58 PM
Published on Care Opinion on 21/09/2022 at 9:21 AM


picture of Lesley Bennett

Dear slidepr59,

Thank you for taking the time to provide your wonderful feedback. It is always so valuable for us to get such detailed responses about what was good about our services and how this assisted you.

I have passed on your kind words to the Cardiology team who will be delighted to hear they were helpful, friendly and your patient journey was overall such a positive experience. I have also passed on your feedback about your challenge in locating Ward 4F to our relevant manager to assist in guiding improvements.

It is always lovely to hear when staff leave such a professional impression and I’m so glad that Debbie in particular made a real difference.

I would like to wish you all the best in your future health care needs.

Kind Regards,

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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