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Difficulty getting an iron infusion

Posted By februarysm85

"Difficulty getting an iron infusion"

About: King Edward Memorial Hospital

(as the patient),

During my birth of my baby, I lost 1.4L of blood. My medical team at King Edward Memorial Hospital said they would arrange an iron infusion for me. I was admitted for 1 week.

During the stay, the medical team said they were having trouble arranging the iron infusion as an inpatient. The consultant walked to the department to chase up the iron infusion. An outpatient iron infusion appointment was apparently arranged.

At the time of writing this, I found out that the referral was cancelled, and there is no iron infusion booked. I am symptomatic. If I hadn’t found out that the iron infusion had not been arranged, I would have been ‘none the wiser’ awaiting this.

I question why it is seemingly so hard to provide a patient a clinically indicated iron infusion.

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Responses

Response from Matthew Skinner, Director Clinical Services, Women and Newborn Health Service about a year and a half ago
Matthew Skinner
Director Clinical Services,
Women and Newborn Health Service

Submitted on 11/10/2022 at 12:43 PM
Published on Care Opinion at 12:58 PM

Dear februarysm85,

Thank you for taking the time to share your recent experience at the King Edward Memorial Hospital (KEMH) with me.

I am concerned to hear that you have not yet received an iron infusion as you have indicated that you were advised this appointment would be made for you. I encourage you to reach out to our Consumer Liaison Service on (08) 6458 1444 or via email WNHSCLS@health.wa.gov.au so that a member of our clinical team can review your medical records and ensure that appropriate care is arranged.

At KEMH we strive to provide high quality care to our patients, and we acknowledge that our systems and processes require review and improvement to ensure they meet the evolving needs of our consumers. I would like to reassure you that we are working actively to improve the outpatient referral journey.

I am thankful for your feedback and for the opportunity to reflect on the care we provide to our patients.

Your sincerely,

Matthew Skinner

A/Executive Director

Women and Newborn Health Service

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