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Care Opinion

Excellent Care in Bunbury ED

Posted By plutowp38

"Excellent Care in Bunbury ED"

About: Bunbury Hospital / Emergency Department

(as a parent/guardian),

I took my son to ED when he still couldn't weight bear 12 hours after a sports injury. 

From our arrival at the hospital carpark I found the care was excellent. The staff at the welcome desk saw us hopping from the car and rushed over with a wheelchair and friendly smile. I felt triage was prompt, friendly and kind offering more pain relief. 

We had a quick transit through fast track waiting room before being seen by both nurse and doctor. They were both so kind and I really appreciate the patient focused care from Dr Cara who spoke directly to my son and explained everything. Our lovely PCA took us promptly over to x-ray and then within minutes of return Cara took us through the x-ray image results, with clear explanation and advice.

Great friendly patient focused service based on our experience. My son felt everyone was kind and helpful.

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Responses

Response from Amber Hargans, Nurse Unit Manager, Bunbury Critical Care Directorate, WACHS South West about a year and a half ago
Amber Hargans
Nurse Unit Manager, Bunbury Critical Care Directorate,
WACHS South West

Submitted on 5/10/2022 at 1:05 PM
Published on Care Opinion at 3:07 PM

Dear plutowp38

Thank you for the kind feedback you provided regarding your son’s recent experience at Bunbury Emergency Department. I was pleased to read that you found the entire ED team friendly, efficient and patient focused.

It will be my pleasure to pass on your appreciation to the team involved. I hope your son is recovering well from his injury and will be back playing sport soon.

Kind regards,

Amber Hargans

Clinical Nurse Manager

Emergency Department

Bunbury Hospital

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