As a parent, my teenager has been experiencing some scary signs of depression - low mood, suicidal ideation, being able to enjoy life. After battling with these thoughts for over 12 months, late one night, they agreed to go to ED for some help. Triage Nurse Jacob was reassuring and made my teen feel safe. While we waited to see a doctor, I thought Jacob and the security team did a brilliant job with crowd control! Handled with such professionalism, in a calm and non-confrontational manner.
Dr Elliot was amazing. He spoke to my teen with kindness and compassion. He did not rush the assessment, and was able to gently unravel their thoughts and work through a plan for further assistance with the CAMHS team.
As we left ED in the early hours of the morning, my teen commented that was the best doctor they'd ever spoken to. A positive experience in a stressful situation. Thank you.
"A positive mental health experience in ED"
About: Albany Health Campus / Emergency Department Albany Health Campus Emergency Department Albany 6330
Posted by Morningstar1 (as ),
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