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"Health industry support"

About: Collie Hospital

(as the patient),

I visited Collie Hospital a few months ago.  In attendance was the treating clinician and a University Student.  Whilst the actual procedure was absolutely fine, I had to witness the awful treatment of the student by the clinician. I believe they spoke to the student in a highly derogatory way.  I felt I could visibly see how uncomfortable and shaken the young student was, when questioned by their mentor.  I felt so bad for the young student.  I wanted to say something to the clinician, but didn't think it was my place.  I kept thinking that if that was my child and they were treated this way, I would be so upset. I felt their language mocked the student for not being quick enough with an answer to their questions.  In my opinion, the clinician certainly did not support them, guide them or encourage them in any way during the whole procedure. I have university students, on prac, in my workplace constantly.  Whilst some are better than others, they are all there to learn and need support, not apparent ridicule,  from those in mentoring positions.  I went home and couldn't shake off my unease of the situation I witnessed.  I then decided to contact the Hospital and inform them of my experience.  My complaint was received with respect and I felt supported by the hospital administration. I have always had only positive experiences when visiting Collie Hospital.  I hope that by sharing my story, young people wanting to work in the health industry are supported respectfully and appropriately. 

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Responses

Response from Barry Moroney, Director of Nursing, Wellington, Harvey Hospital, WACHS South West about a year and a half ago
Barry Moroney
Director of Nursing, Wellington, Harvey Hospital,
WACHS South West

Manage Collie, Donnybrook, and Harvey Hospitals

Submitted on 8/11/2022 at 3:13 PM
Published on Care Opinion on 9/11/2022 at 1:50 PM


Dear betatk66,

Thank you for taking the time to give us your feedback regarding an interaction between one of our staff and a student.

Supporting students undertaking workplace experience is an important undertaking. We happily accept students into our hospitals so we can continue to grow our future workforce, as this will enable us to continue to provide great care for our local communities.

I'm sorry that you felt that the student in this instance was not given the support that they rightly deserve. It is my expectation that our students across all specialties enjoy their time with us, and it is disappointing to hear that this may not have been the case in this instance.

If you wish to discuss this further, please feel free to call me on 0429 323 174

Thank You

Barry Moroney

Director of Nursing - Collie Hospital

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