"Access to continuity"

Due to self and family history my doctor request I see specialists in Perth for future continuity. I applied to PATS for my flights a month out of appointments, I had to follow up with less than a week before requested flights and the next day was denied, even with 3 appointments booked in 1 week to reduce repetition of flights and further time off work. I have been made to pay for my own flights and not be entitled to required comfort at time of need. In my opinion, get your act together PATS, everybody's circumstances are different, how about contacting them to discuss....