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"A hospital stay"

About: Prince of Wales Hospital / Emergency Department

(as the patient),

I went to Emergency with severe pains and was greatly assisted by the intake staff. Soon administered with tablets to control the pain, the administering nurse was very sweet.

Following admission into a separate room, I was wonderfully assisted by the nurse and follow up doctors. All I dealt with were extremely pleasant despite being extremely busy.

All subsequent staff involved in my care worked willingly as a team with focus on my patient needs. I awoke in a ward where I continued to be cared for in the best possible way.

I observed nurses and doctors handling other patients with the utmost of care, I believe despite complicating issues such as obstinacy, poor English language skills and crowding visitors.

Thank you for such excellent care. All staff I dealt with did their best under trying circumstances.

I am particularly grateful as two years ago my prolonged stay at a different private hospital was marked with particularly poor care, I felt it was verging on negligence.

Thank you Prince of Wales hospital!

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 16 months ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital
Submitted on 20/12/2022 at 11:56 AM
Published on Care Opinion at 2:10 PM


Dear footballbe96, thank - you for taking the time to write to us and share your positive care story. We are pleased to hear that the Emergency Department Staff were so helpful in managing your pain and assessing your condition.

We will ensure your kind words of gratitude and thanks are shared with the Emergency Team. It is so rewarding to hear the from our patients that we delivered the best possible care to you. We hope that you are now recovered from your illness.

Thank - you for writing and sharing your experience with us it is greatly valued and appreciated.

Kind Regards.

Barbara

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