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"ED visit- amazing staff"

About: Royal Perth Hospital / Emergency Department

(as the patient),

I presented to RPH recently following gastrointestinal issues and wanted to provide some positive feedback regarding the ED staff. 

I feel Dr Olivia and nurse Eleanor are a testament to RPH, both were amazing during my time in ED.

They were genuinely kind, compassionate, knowledgeable and down to earth whilst completing their work to the utmost standard. 

I am so impressed with their care, especially given the seemingly ongoing pressures on the hospital system, and the often frenetic weekend night rush in ED.

I hope that this feedback could please be passed onto them both, I am truly thankful that I was able to have them provide care to me, and to others in the community that require assistance in ED.

Dr Olivia and nurse Eleanor, thank you so much for all that you do- you are appreciated, and in my opinion, RPH is lucky to have you on their staff! 

-Thankful777

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 17 months ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service
Submitted on 25/11/2022 at 6:27 PM
Published on Care Opinion on 28/11/2022 at 9:35 AM


picture of Lesley Bennett

Dear Thankful777,

This delightful feedback was so lovely to read, thank you for taking the time to provide it.

Hearing our staff provided kind, compassionate and knowledgeable care is something all staff at RPH strive for. I am so pleased to hear we were successful and able to assist you so well in your time of need. We certainly are fortunate to have such dedicated staff at RPH.

I will ensure your compliment is forwarded to the relevant managers and Dr Olivia and nurse Eleanor are made aware of the exceptional service they gave.

I wish you all the best.

Kind Regards,

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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