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"Coronary arterial bypass graft/surgery"

About: Prince of Wales Hospital / DB3 - Cardiothoracic Intensive Care Unit (CTICU) Prince of Wales Hospital / DB3N - Cardiology Ward Prince of Wales Hospital / DB3S - Cardiothoracic Surgery Ward

(as the patient),

I was diagnosed with a high degree of blockage in two of my coronary arteries. I had the required surgery (known as a CABG) in Prince of Wales Hospital, Sydney. The procedure was a success. 

The overall care, I would describe as good, certainly good enough for me to be here to talk about it, if that is the standard they are to be judged by.

 In my experience, as in any organization some staff were more dedicated and caring than others. However, I couldn't help feeling, by and large, as just a bed number, but perhaps that's just the way it is. The volume of patients that pass through a large public hospital such as this, I found is eye opening. People have to be categorized and prioritized according to the seriousness of their condition. Patients, including myself, are prepped for surgery, and then postponed, sometimes on multiple occasions and sometimes for days after, because another "more serious" case has arrived. And then another. It seemed to me this can and does occur with surprising regularity. All the appropriate apologies are of course forthcoming. I believe the staff are well practiced at this. It's all about bed availability they told me.   

I feel there is a surprising amount of bed shuffling that occurs, as patients are wheeled around the corridors from one ward to another, to make way for someone who needs a higher level of care. 

The food I can confirm, was intended to sustain life and I believe to do nothing more than that. It seemed any semblance of taste or flavor is removed before it is distributed. Families of patients are not discouraged from bringing their own food, and I feel it is clear, why. Again, I think that is probably the best that they can do, within the allocated budget. 

 I asked to be discharged earlier than recommended, because I felt I could receive more personalized care at home.  

 I thank them for their efforts. I believe they did what they could within the (considerable) limitations of the public health system.

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 16 months ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital
Submitted on 22/12/2022 at 5:02 PM
Published on Care Opinion at 5:06 PM


Dear Guzzi thank - you for taking the time to write to us and share your story of recovery from illness. We are very happy to hear that your Open-Heart Surgery went well and that the Cardiothoracic Team were so helpful in ensuring that your health was restored.

We are saddened to hear your perception that patients are referred to a bed numbers and that you experienced delays in the scheduling of your surgery. Unfortunately, clinical care is always prioritized to the highest level of urgency for surgery, and this is determined by the Cardiothoracic Surgeon and the Surgical Team. We thank - you for your patience and understanding of these matters.

We are very grateful to you for sharing your journey with us. We are very proud of our skilled Cardiothoracic Team and will ensure your words of gratitude and feedback about your stay is shared with the team.

We hope that you are now regaining your strength and your health is much improved

Kind Regards

Barbara

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