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Care Opinion

COVID Community Care Program

Posted By Peaky

"COVID Community Care Program"

About: Prince of Wales Hospital / ASB 3S - Community Management Centre

(as a service user),

I have recently come off the Community Care Program monitoring patients with COVID. This is my second bout of COVID this year. I did not end up on this program the first time when I was diagnosed in the middle of the year. As a patient with Multiple Myeloma leading to immune deficiency issues I found this support amazing.

I found the monitoring from a distance was thorough and well structured. From phone contact and detailed conversations about my health to a very easy to use app and Oxy monitor usage, I thought this was a very thorough and well planned monitoring program. The staff I dealt with were friendly; systematic and helpful.

I learnt a lot about what I should be aware of and how to take care of myself and those around me whilst getting through COVID. The fact staff seemingly had so much Pre information on my health sped up the process and allowed us to just deal with my current situation. Appreciated that information would lo be forwarded to my GP also. I really couldn’t have asked more of this service and would like to commend all who have so carefully and thoughtfully put it together. I was more than impressed. Thank you all!

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 16 months ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital

Submitted on 22/12/2022 at 5:10 PM
Published on Care Opinion on 23/12/2022 at 9:32 AM

Dear Peaky

Thank you for taking the time to write to us and share your experience with the Covid Management Centre (CMC) team. We are sorry to hear that you became unwell with COVID, and we hope that you are continuing to recover following your illness.

We will ensure that your great acknowledgement and kind words of thanks for the care that they delivered to you is passed on to the CMC team. It is so pleasing to read that our CMC were able to help and support you during this very difficult health journey. We are happy to read that our daily monitoring service was so responsive to your care needs. We are so pleased that our CMC model of care has been so highly rated by yourself and that we were able to remotely ensure that you received all the care and assistance that your required during this challenging time

Thanking you for sharing this your health story with us, it is greatly valued and appreciated.

Kind regards,

Barbara

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