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"Murnaghan Urology Centre"

About: Prince of Wales Hospital / ASB 5S - Orthopaedics Ward

(as the patient),

Recently I attended an annual appointment after sitting on a bus for 3.5 hours, I was greeted by a cheerful nurse who it seemed treated each patient as an individual. RAT was done before entering waiting room. I mentioned to the nurse that I had just had a long bus trip and I had the return trip booked at 5pm. She did everything within her power to ensure I was able to get that bus, including speaking with the nursing staff who made sure I was seen in a timely manner. I so appreciate this, especially when they were dealing with some clients who appeared quite angry with the staff and were rather unpleasant to them. I feel our nurses, and other medical staff do not deserve to be abused when they are doing their job to the best of their abilities, and the availability of staff.

I thank all of these people for making a long day not just bearable but a pleasant experience, and I was able to get the 5pm bus!

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Responses

Response from Andrew Maxwell, Co Director Surgery and Perioperative Medicine (SPM), SPM, Prince of Wales Hospital 14 months ago
Andrew Maxwell
Co Director Surgery and Perioperative Medicine (SPM), SPM,
Prince of Wales Hospital

Senior Manager

Submitted on 2/02/2023 at 5:10 PM
Published on Care Opinion at 5:37 PM


Dear giraffefr83,

Thank you so much for taking the time to provide such positive feedback. The staff in the Murnaghan Urology centre pride themselves on providing patient centred care and your feedback will mean a lot to them as they continue to strive to provide excellent care to their patients.

I'm so glad you managed to receive your treatment and make your buses for the long journeys you had to and from the hospital.

Kind regards,

Andrew Maxwell

Co-Director Nursing and Operations, Program of Surgery and Perioperative Medicine, Prince of Wales Hospital

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