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"Birth, delivery, after care"

About: Osborne Park Hospital / Maternity care

(as a parent/guardian),

Prior to having my baby we were left alone for hours on end , I didn’t get to a birthing suite till late evening after being at the hospital at dawn that day. I recall no one really checked on me and my partner kept repeating the val on the gas machine isn’t working . In the evening the midwife comes on and  says I need to walk to the birthing suite I warned them I’m going to vomit , sadly they didn’t listen and I vomited on them.

After I had my baby at Osborne Park Hospital, the treatment I received while in hospital was horrible and traumatic. It seemed we were only told of higher pain medication when I was discharged, the midwives who checked on me I felt were angry and inpatient. The night I had my baby via forcep delivery I was told I need to start walking despite being told I needed an iron and blood infusion. So I did and fell on the ground in tears from pain. I was told I need to grab my baby when they cried but couldn’t as I couldn’t feel my legs. The next morning I felt the lactation nurse have a go at me for struggling with breast feeding. So I demanded that day I want to go home that day  , as I would rather be miserable at home in pain than rather deal with what I believe were passive aggressive midwives. Based on my experience, I would never recommend this hospital for pregnant women.

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Responses

Response from Diane Barr, Executive Director, Women and Newborn Health Service, North Metropolitan Health Service 15 months ago
Diane Barr
Executive Director, Women and Newborn Health Service,
North Metropolitan Health Service
Submitted on 19/01/2023 at 1:27 PM
Published on Care Opinion at 2:00 PM


picture of Diane Barr

Dear unifornzc58,

Thank you for taking the time to share your story about your experience whilst giving birth at Osborne Park Hospital. Firstly, I would like to congratulate you and your family on the birth of your new baby.

Feedback such as yours enables the WNHS to reflect on its service and our aim in providing a positive birthing experience and I am sorry to hear this has not been the case for you.

Without being able to review your medical file it is difficult to comment on your specific admission and investigate thoroughly the issues that you have raised. The birthing experience should be such a special time in your life and it is clear that some of the communication you experienced does not align with our organisational values of care and respect.

If you would be comfortable with discussing your experience further and providing us the opportunity to look into your care, I would encourage you to contact our Customer Service Unit (CSU) on 6458 1444, who will make the arrangements to have your case reviewed. Once again, I am very sorry to hear of your negative experience and can assure you that our team are committed to working with our patients to reach the best patient experience possible.

Yours sincerely

Di Barr

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