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"Compassionate care"

About: Augusta Hospital / Emergency Department Margaret River Hospital

(as a parent/guardian),

Whilst on school holidays with us, my young-teen granddaughter damaged her little toe while doing her routine dance stretches and pirouettes on our shadecloth flooring. This warranted a trip to the local hospital at Augusta, in WA. Staff there, Esther and Carolyn, couldn’t have been nicer, especially Esther, knowing that an injury to a young-teen and a visit to hospital without Mum was indeed a traumatic experience. Esther’s compassion and care was truly appreciated. She explained everything clearly and kindly.

After the Doctor’s examination, we were referred for an X-ray at the hospital in the next town, that being Margaret River. We were again treated with respect and concern from Mary in the X-ray department, the triage staff and Jaye, the nurse practitioner. 

Our thanks to everyone involved on the day. If the level of care we received is indicative of our country hospitals, then I feel we are in good hands.

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Responses

Response from Colin Bristow, Clinical Nurse Manager Augusta Hospital, WA Country Health Service Southwest 15 months ago
Colin Bristow
Clinical Nurse Manager Augusta Hospital,
WA Country Health Service Southwest
Submitted on 17/01/2023 at 12:53 PM
Published on Care Opinion at 12:58 PM


Thank you Concerned Gran for your very kind words, I am sorry that your grandchild hurt her toe. I will pass on your thanks to the team here at Augusta, especially to Esther and Carolyn. The team take great pride in providing excellent high quality care to the community and I am very pleased you received compassionate care and you were able to understand the treatment that was being provided to your grandchild. I hope she has recovered and is enjoying the rest of her holiday and is back dancing.

Regards,

Colin Bristow

Clinical Nurse Manager Augusta Hospital

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Response from Sandy Znidarsich, Clinical Nurse Manager, MARGARET RIVER HOSPITAL, WACHS South West 15 months ago
Sandy Znidarsich
Clinical Nurse Manager, MARGARET RIVER HOSPITAL,
WACHS South West
Submitted on 19/01/2023 at 1:00 PM
Published on Care Opinion at 1:51 PM


Dear Concerned Gran,

Thank you very much for taking the time to provide feedback on Care Opinion about your recent visit to the Emergency Department with your granddaughter.

It is always so pleasing to receive positive feedback and it really is terrific for our frontline staff also to know just how much their hard work and dedication means to our patients.

Our Emergency Department staff at Margaret River Hospital, are committed to providing timely, high-quality care and it is always rewarding for them to receive positive feedback such as yours.

It is encouraging to know that all the members of the team provided support to you and I will be sure to pass on your thanks to the Emergency Department and X-ray staff, particularly Jaye and Mary.

They will be pleased to hear your positive comments

I trust your grand-daughter is recovering well and again thank you for your feedback.

Yours sincerely

Sandy Znidarsich

Clinical Nurse Manager

Margaret River Hospital

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