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Not being attended to while in pain and discomfort

Posted By sierrawx99

"Not being attended to while in pain and discomfort"

About: Kununurra Hospital / Emergency Department

(as the patient),

I attended Kununurra district hospital with back pain after an incident at work and waited for 3.5 hours after seeing triage. I believe people that arrived an hour after me were seen an hour before I walked out. I arrived at the hospital and walked out 3.5 hours later hungry and confused to why this situation happens.

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Responses

Response from WACHS Kimberley 14 months ago
WACHS Kimberley

Submitted on 17/02/2023 at 6:31 PM
Published on Care Opinion on 20/02/2023 at 10:57 AM

Dear sierrawx99,

Thank you for reaching out to us through Care Opinion. We value your feedback and would like to fully investigate this issue for so we can understand what has happened in your situation.

To allow us to investigate this matter and ensure both you and indeed all of our patients are receiving the best possible care we can provide, can you please contact myself, Pattie Scott, East Kimberley Operations Manager, on either 9166 4242 or by email on patricia.scott@health.wa.gov.au so that I can be of assistance to you?

We do hope that you have had a chance to be seen by medical staff since you wrote this and would like to work with you to help resolve this.

Kind Regards,

Pattie Scott,

EK Operations Manager

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