"Videoconferencing service"

My child has been attending the above service as an outpatient of the Orthopaedic Trauma Dept. at Royal Perth Hospital. We have attended the centre three times in the last 5 weeks for follow up appointments, which are scheduled.

We waited 45 minutes for the first appointment to be told then that the doctor is running late and will phone you later. A doctor phoned about 2 hours later.

On the next visit, we waited about 45 minutes before a doctor made contact. The doctor was not prepared and hadn't looked at the latest x-ray. We then waited about ten minutes while they got up to speed with the x-ray and notes.

Third appointment, we waited 1hr and 10 minutes before we gave up. We had been told that a doctor will be with us shortly, twice. I believe the excuse was that other patients in Perth had been running late. The doctor then rang about 45 minutes later and conducted appointment over the phone. The whole experience has been very disappointing, time wasting with what I feel is no regard at all, for patients that are waiting at the scheduled times in Bunbury for their appointments.