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"Super kind bedside manner at Glaucoma Clinic"

About: Sydney / Sydney Eye Hospital / Outpatient Department (Eyes & General)

(as the patient),

Things have improved so much in the last 10 years, and I’ve been coming here for nearly 20 years.  My doctor, Jess, was 110% in her kindness with giving me directions through the (often) painful procedure.  Recently, it went super quickly and almost painlessly, and it’s all because I got to know what to do, what to expect and when to expect it.  There was a time when I felt my autism spectrum was ignored and I couldn’t handle the full brightness of the ocular inspections, and would be left with a burning face and streaming tears, begging for pain medication.

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 13 months ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 20/03/2023 at 8:54 AM
Published on Care Opinion at 10:10 AM


Dear vegasg48,

I am delighted to read your compliment for Dr. Jess.

I am pleased to hear that your procedures are getting less painful and endurable.

We hope your experience in Sydney/Sydney Eye Hospital continues to be positive.

I will convey your compliments to the team and to Dr. Jess, who will receive a Hero award.

Kind Regards,

Dr. Pauline Rumma

Director of Clinical Services

Sydney/Sydney Eye Hospital

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