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"Interruption during outpatient appointment"

About: Busselton Health Campus / Allied Health Outpatient Service

(as a carer),

Attending outpatient appointment for a preadmit with my partner at Busselton Health Campus. Everything was going well, my partner was on the bed being prepared for an ECG and was partially wired. There was a knock on the door and it was immediately pushed opened by a hospital employee not in nursing uniform. The nurse said that they had someone with them but the employee did not leave then proceeded to question them about some patient paperwork that they needed. The nurse stopped what they were doing with the ECG and looked for the paperwork, this went on for about 5 minutes. After the person left the nurse continued to do the ECG. My partner asked if they had all the wires on as there were some dangling. Then they were attached. There is no fault on the nurses part, I believe they were distracted by the intrusion which I feel should not have happened. Is it normal for staff to interrupt an appointment when someone is partially exposed for a query that could have waited for the 10 minutes that the appointment lasted?

My partner was concerned that the ECG would not have been accurate if they had not alerted the nurse to the fact that preparations were not complete. This was a breach of privacy and should not have happened. Dont want to take any further but concerned if this is normal practice I feel it should stop.

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Responses

Response from Paula Wilmot, A/Administration Coordinator, Busselton Health Campus, WA Country Health Service - South West 13 months ago
Paula Wilmot
A/Administration Coordinator, Busselton Health Campus,
WA Country Health Service - South West
Submitted on 28/03/2023 at 2:54 PM
Published on Care Opinion on 3/04/2023 at 2:05 PM


Dear earthgh98,

Thank you for posting your experience on Care Opinion. We do really value feedback and want to improve where we can. I'm sorry your partner had their assessment interrupted. I'd be happy to take a call from you on 9753 6010 so that I can follow up with the staff involved and ensure this doesn't happen in the future.

Your sincerely,

Paula

Paula Wilmot

A/Administration Coordinator

Busselton health Campus

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Response from Paula Wilmot, A/Administration Coordinator, Busselton Health Campus, WA Country Health Service - South West 11 months ago
Paula Wilmot
A/Administration Coordinator, Busselton Health Campus,
WA Country Health Service - South West
Submitted on 9/05/2023 at 1:11 PM
Published on Care Opinion at 3:27 PM


Dear earthgh98

I am just following up on your recent feedback through Care Opinion for which we are very grateful. As we have not had any further contact from you, I wanted to let you know that I have followed up with my team regarding the importance of privacy for all patients during Pre-Admission appointments and sincerely thank you for the time you took to assist us with improving our practices at Busselton Health Campus.

If I can assist with anything further, please don’t hesitate to get in contact with me on 9753 6010.

Kind Regards

Paula Wilmot

A/Administration Co-Ordinator

Busselton Health Campus

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