This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"PATS office in Geraldton"

About: Patient Assisted Travel Scheme - WACHS Midwest

(as a service user),

Huge Shout-Out of thanks to Zahirah, Beth, Karen, and the rest of the crew at Geraldton PATS! I can't compliment them enough for the sensational service I received there.

I had to go to Perth for eye surgery that was scheduled last minute by my surgeon.  Of course, it was the afternoon at the end of the week and my travel had to take place early the following week! Beth and Zahirah put aside everything, organised my transportation, connected me with a list of hotels and provided me with all of the information I'd need for taxi bookings, travel in Perth, location of the hospital and everything else I needed to ensure that everything went smoothly. Karen was working behind the scenes to book my transportation and other logistics.

Before I got home, I already had an email with everything I needed to make the trip painless and it all went exactly to plan with no hassles.  100/100!  Super-friendly, professional, competent and well-informed about everything that needed to happen. Thank you so much helping me. It was such a pleasure to be served by your awesome team! 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Karen Street, Director Population Health, WACHS Midwest 13 months ago
Karen Street
Director Population Health,
WACHS Midwest
Submitted on 31/03/2023 at 3:05 PM
Published on Care Opinion at 3:45 PM


picture of Karen Street

Dear MrMidWest

Thank you for sharing your lovely story with us on Care Opinion.

Our aim at PATS is to provide patients and their families with seamless and stress-free travel solutions to access care not available closer to home. I was delighted to read that we achieved that for you with 100% success and I have acknowledged Zahirah, Beth and the rest of the team for their efforts supporting you. They were delighted to read your kinds words.

I hope your eye surgery was successful and you are continuing to recover back here in the Midwest.

Kind regards

Karen Street

Director Population Health

WA Country Health Service – Midwest

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k