"Poor systems and procedures experienced"

I arrived at hospital to find my partner dressed and ready to go home after having repaired non-union right clavicle, ORIF and iliac crest bone graft Right shoulder mini-open rotator cuff repair and biceps tenodesis the previous day. Both of which were not picked up as an out patient after a car accident mid last year (Another story we don't have the space for) regardless of the issues mentioned at my partner’s appointments.

Summary -

Operation Right Clavicle / hip bone graft and repair biceps / rotator cuff repairs.

The following day:

I arrived in the morning to find my partner dressed and waiting to go home,

About an hour later we were told to go down to dispatch lounge and walked down.

4.5 hours we waited in the small injection reception area for their scripts and discharge summary, Nurse David rand up twice chasing the scripts 1st time he was told they were on their way, 2nd time he was told doing it now.

Nurse's David and Cirsty were great and really caring.

An hour later I sent an email to Bunbury Hospital complaining about this situation and the dispatch lounge closed at 4pm.

When I received an auto reply "Out of the office and your email will forwarded to another director", I rang the phone number attached and spoke to senior staff members.

Not long after, more Meds arranged with the senior staff.

Left hospital with partner and scripts,

Sick at chemist on way home and vomited 4 more times

Later that night, Back in ED with partner not being able to keep anything down.

Left hospital without partner.

Checkout the next day went much better.

After the issues in mid last year we were told there had been reports and reviews, changes were being made ???

This time was the second time in 10 months it seems like nothing has been done and we just get lip service.

The average person/ I would not have the Hospital Directors details if it wasn't for my relative’s complaining and press of the first incident.