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"Sore throat lead to 3 weeks of antibiotics"

About: Warren Hospital / Emergency Department

(as the patient),

Started to develop a sore throat, I waited for just over a week to make sure it wasn't a viral infection. 

Rocked up to ED to get checked out, since the minimal wait in Manjimup I recall is 6 weeks to see a doctor. 

No doctor was available in ED, the nurse practitioner looked at me diagnosed it as viral and let me go. 

A week later, I woke up with difficulty swallowing, restriction in the throat. Rocked up to ED again at night. No doctor was available to see me, the Registered Nurse had a look at my throat and diagnosed it as viral, recommended me to take panadol, nurofen and gargle Aspren and let me go. 

I started to use a course of antibiotics from a family member, which gave me some relief for my restricted throat, but my tonsils were still swollen, and swallowing still hurt a fair bit even after the course was finished. 

Was finally able to get into a doctor (in another town) who gave me another course of antibiotics, which began to help and then after a week I was able to get into a doctor in Manjimup who gave me the final course I needed to recover.

How can the hospital seemingly misdiagnose this? or not even take a swab of my tonsils just to be sure?

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Responses

Response from Sharon Johnson, A/Nurse Unit Manager, Warren Health Service, WA Country Health Service Midwest 12 months ago
Sharon Johnson
A/Nurse Unit Manager, Warren Health Service,
WA Country Health Service Midwest
Submitted on 21/04/2023 at 3:02 PM
Published on Care Opinion at 4:23 PM


Dear orangeee85,

I am very sorry to read about your care experience at Warren Hospital. Whilst on occasions a doctor may not be immediately available, we do have 24/7 support of and Emergency Specialist through the WA Country Health Emergency Telehealth Service.

Your feedback is very important, and I would like to investigate what has occurred with you presentation and care at the hospital. My name is Sharon Johnson, and I am the A/Clinical Nurse Manager at Warren Hospital. If you are able to call me, my phone number is 0419 380 750.

Regards,

Sharon

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sharon Johnson, A/Nurse Unit Manager, Warren Health Service, WA Country Health Service Midwest 11 months ago
Sharon Johnson
A/Nurse Unit Manager, Warren Health Service,
WA Country Health Service Midwest
Submitted on 30/05/2023 at 5:53 PM
Published on Care Opinion on 6/06/2023 at 4:39 PM


Dear orangeee85,

I am very sorry to read about your care experience at Warren Hospital. Whilst on occasions a doctor may not be immediately available, we do have 24/7 support of and Emergency Specialist through the WA Country Health Emergency Telehealth Service.

Your feedback is very important, and I would like to investigate what has occurred with you presentation and care at the hospital. My name is Sharon Johnson, and I am the A/Clinical Nurse Manager at Warren Hospital. If you are able to call me, my phone number is 0419 380 750.

Regards,

Sharon

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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