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Care Opinion

My Experience with PATS Carnarvon

Posted By MonkeyMe

"My Experience with PATS Carnarvon"

About: Patient Assisted Travel Scheme - WACHS Midwest

(as the patient),

When I initially inquired about PATS for my appointment at Carnarvon Hospital, I was told by the receptionist that I would need fuel receipts. I did not have these, so I was upset that I was unable to claim the 700km round trip for my appointment. On my second trip I enquired directly with Aditi at the PATS office in Carnarvon, and she explained the process and was able to back pay me for my previous visit. Since then I have been back and forth to Perth on 3 or 4 occasions for surgery and chemotherapy. Aditi has been very helpful and has made sure my claims were sorted out quickly. Aditi is extremely friendly and empathetic to me and her kindness has made my tough cancer journey that little bit more bearable. Thanks, Aditi, for your help you are a legend :)

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Responses

Response from Karen Street, Director Population Health, WACHS Midwest 12 months ago
Karen Street
Director Population Health,
WACHS Midwest

Submitted on 1/05/2023 at 1:29 PM
Published on Care Opinion on 2/05/2023 at 8:59 AM

picture of Karen Street

Dear MonkeyMe

Thank you for sharing your story on Care Opinion.

I was sorry to read that you received incorrect information on how to claim your PATS reimbursement and I would like to apologise for this.

I was very pleased to read that Aditi managed to resolve this issue for you, so your claims were sorted out quickly. Aditi’s skills and knowledge of PATS have provided an immediate positive impact to the Carnarvon community and I will ensure her great work will be appropriately acknowledged.

There is some great information on the PATS scheme including some forthcoming changes available at WA Country Health Service - Patient Assisted Travel Scheme - PATS

Thank you again for sharing your experience and I wish you well in your treatment.

Karen Street

Director Population Health

WA Country Health Service – Midwest

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