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Care Opinion

Hand injury

Posted By Gloveen

"Hand injury"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as the patient),

We seen the hand clinic for an emergency hand injury which required an ultrasound which is broken in the hospital so we have had to wait around for 4 hours to get an ultrasound elsewhere which was over a kilometre walk away to walk back and sit and wait to be seen for over an hour is just ridiculous. 

We have driven over 3 hours to come to the hand clinic for there not to be all the facilities in the hospital. 

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 12 months ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital

Submitted on 3/05/2023 at 11:46 AM
Published on Care Opinion at 1:11 PM

Dear Gloveen,

Thank you for taking time to let us know of your experience in the Hand Clinic.

I am sorry to hear that you had an unpleasant experience during your visit, and we will take your feedback into consideration when improving our efficiency and ways of working.

I would like to discuss this further with you. Please email me at SESLHD-SSEHConsumerFeedback@health.nsw.gov.au, so I can investigate this situation further.

Regards,

Dr. Pauline Rumma

Director of Clinical Services

Sydney/Sydney Eye Hospital

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