"Emergency care for my child"

Was at ER early on a public holiday morning for my child who had an accident. Must of just been at shift change because the nurse who came to us once we were triaged and rushed straight in left pretty quickly and another came in to introduce themself. There was also a student nurse.

I witnessed the nurse speaking, I felt, pretty condescendingly to the student nurse, like they were annoyed at their presence on more than one occasion and when they came check on things I had to explain some of the things to the nurse that were already done & the nurse was going to do again, didn’t look at the chart.

The nurse then went to take blood & I advised that my child was dehydrated, hadn’t eaten & just had trauma and never had a blood test before so the nurse may find it hard & If they were finding it hard to please stop. Then nurse just said yep and proceeded to start.

I then told them twice more to please stop as I feel they were digging the needle all over the place & my child was in tears. The nurse just kept saying yes but kept going. I then had to say with urgency in my voice to stop as I believe they weren’t getting anything. Then the nurse walked away with the needle still sticking out of my child’s arm.

I then witnessed the nurse making silly gestures to another nurse like a child that has just been told off would. I’m not sure if they were having a bad day or what but they don’t seem like they are in the right line of work for their maturity level. Even as we left my partner & I both thanked the nurse anyway and they didn’t even bother to look up though I know they heard me as I was standing right next to them.

Now to the Dr Daniel (I think that’s his name) I felt he was the most amazing, gentle & kind Dr I have ever come across. I believe he could see our child was a mess and I felt did everything to make my child feel comfortable & cared for. Careful not to add to the trauma we had just experienced. I felt he was so good and I was so grateful to have him there.

I felt the student nurse was also lovely and very gentle & caring too. And in my opinion the orderly that took us to X-ray was amazing too!

I’ve never, not once had a bad or distasteful experience at the GRH ER & in my experience everyone has always been absolutely amazing so I was sad to have a sour taste this time but I felt I was made up for by the amazing Dr.

Thankyou Dr Daniel!