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"Gold team birth"

About: King Edward Memorial Hospital / Maternity

(as the patient),

I had an amazing experience at KEMH, from antenatal through to birth, being under the care of the gold team. 

My antenatal care was managed primarily by Dr Jayna. She was so approachable, had a great bedside manner was knowledgeable on all areas of obstetric care and my other health issues. She always knew the status of my case (without me having to explain it each visit) and was a great advocate for my wants when it came to planning the birth. 

I would like to express my utmost gratitude to midwife Denise. She was gentle, caring and kind throughout labour and delivery. She set a calming tone for other health professionals who entered the room (even after a PPH) and was so gentle in her labouring direction which was exactly what I needed. Thank you to Denise for her support and encouragement, she made my experience unforgettable in the best way possible.

And lastly, I would like to thank Alysha who was the nurse manager at SCN2 when my baby was admitted. She went above and beyond to make sure we were all comfortable and looked after in the nursery. 

The mother crafting rooms were amazing to be able to stay at the hospital in a hotel-like atmosphere while my baby was in SCN. My only negative note was that a clinician at SCN2-W made me deliver breastmilk to SCN2 at 12am and 3am because they didn’t want to call a PCA. That impacted my ability to get much needed rest and time to heal 2 days after giving birth. I would have preferred to stay on the ward instead of being discharged in that case, although the mother crafting rooms were much better than being at home.

All in all the experience I had at KEMH was great and I couldn’t recommend it highly enough. I can’t wait to have my next baby at KEMH and look forward to an equally great experience the second time around. 

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Responses

Response from Barbara Lourey, Nurse Midwife Co-Director, Obstetrics and Gynaecology Directorate, Women and Newborn Health Service 2 years ago
Barbara Lourey
Nurse Midwife Co-Director, Obstetrics and Gynaecology Directorate,
Women and Newborn Health Service
Submitted on 11/05/2023 at 11:27 AM
Published on Care Opinion Australia at 11:38 AM


picture of Barbara Lourey

Dear Anon22,

Congratulations to you and your family on the birth of your new baby. Thank you for taking the time to provide feedback regarding your experience with the King Edward Memorial Hospital (KEMH).

I am so pleased to read you received such excellent care from Dr Jayna and the Gold team, and that you received the support you needed through the antenatal period. It is also wonderful to hear that Denise was able to offer you the guidance to support you through your labour and the birth of your baby. Although your baby required a stay in the Special Care Nursery (SCN), I’m glad that the care provided by Alysha and the SCN team, and the facilities for parents helped you to feel comfortable and supported while your baby was in the SCN.

I am, however, sorry to hear about the negative experience you describe in relation to the breastmilk deliveries to SCN through the night. We are always willing to review our processes so that we can provide the best care possible. Should you wish to discuss this aspect of your experience further, please contact our Customer Liaison Service (CLS) on 6458 1444.

Once again, thank you for providing us with this feedback. I wish you and your family all the best for the future

Kind regards

Barbara Lourey

Nurse Midwife CoDirector

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