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Visit to ED

Posted By januarynn48

"Visit to ED"

About: Kalgoorlie Health Campus / Emergency Department

(as a parent/guardian),

I was in ED with my pre-teen child. While waiting in a cubicle, we could clearly hear another patient speaking with a clinician regarding their mental health crisis. The patient discussed self harm and difficulties they were having. Whilst I believe it is of the utmost importance for their treatment to be carried out, I was concerned with what my child was hearing along with the lack of confidentiality for the patient, as I believe everyone in our area, about 4 cubicles, could clearly hear their discussion.

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Responses

Response from Peter Tredinnick, Executive Director, Regional Office, WACHS Goldfields 11 months ago
Peter Tredinnick
Executive Director, Regional Office,
WACHS Goldfields

Executive Director WACHS Goldfields

Submitted on 8/06/2023 at 6:10 PM
Published on Care Opinion on 9/06/2023 at 9:02 AM

picture of Peter Tredinnick

Dear januarynn48,

Thank you for sharing your experience of our Emergency Department. I agree visiting acute health services can be very confronting, especially for children and their parents. Efforts are made where possible to utilise areas of the department that offer some privacy, if they are clinically suitable, unfortunately as you experienced this isn’t always possible. Emergency Department bed spaces are designed so that they can be easily expanded to allow several staff to access at once and hold multiple pieces of equipment; as well as to be opened to allow maximum observation between consultations when required.

I am genuinely sorry you felt uncomfortable and I hope your child is well and truly on the mend now.

Kind regards

Peter Tredinnick
Executive Director
WACHS Goldfields

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