"Appalling patient experience"

Absolutely appalling “care”, in my opinion.  

Got transferred to ward 3 one evening, no nurse arrived or introduced themselves, no pain relief given or Observations taken till mid-morning the next day. I felt there was no patient centred care shown at all! It seemed to me the miss communication here is impeccable, say they will do something 4hrs later still waiting for pain relief. Nurses rolling eyes and scuffing at me, I recall one nurse snapped at me for asking to point me in the direction of the towels/ clean gowns when my loved one was covered in their urine and needed a shower that I had to fully assist with.. I believe doctors and nurses ignored the patients concerns about their situation getting worse, didn’t once look at the problem I kept complaining about. I had to physically assist my love one with everything from walking, toileting showering, and re-covering bleeding and dressings. I asked to speak to the NUM and clinical nurse in change and they never showed, it seemed I was given excuse after excuse.. Requested a transfer to a regional hospital closer to home, the doctors refused and said it wasn’t necessary even though I felt as though my loved one wasn’t receiving appropriate care.

As a healthcare worker I am very disappointed and concerned for other patients who don’t have someone with them who is able to advocate and help assist with all personal care. 

Absolutely disgusted in this experience, as someone from the country with no family within the Perth regions and who had no transportation or accommodation since being flown to Perth, I felt they showed no care or compassion. 

I felt this experience was beyond a joke.