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"My unexpected visit to emergency at the Sydney Eye Hospital"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I had a small accident and my knee cap blew out like I had a golf ball stuck under it...

I attended emergency early on a weekend night and it was busy.

I got triaged promptly, then got taken through and a nurse took all my details etc, on what happened.

The staff (doctors and nurses, radiologist, cleaners etc) were absolutely amazing as they did their thing.

I am blown away by their teamwork.

I felt really cared about the whole time I was there. They all had a genuine interest in my wellbeing and also that I am from Norfolk Island, so that was a big part of the conversation .

They were also showing other patients in the emergency dept the same caring nature they were giving me.

What a great team down there, please pass this on.

I did get some of their names.

Patrick, Nicola, Amy, Neda, I think Enmarie and Merriana (sorry if I spelt the last 2 names wrong)

Thank you.

Norfolk Island 

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Responses

Response from Jonathan Magill, Director of Nursing and Support Services, Nursing, Sydney Hospital/Sydney Eye Hospital 11 months ago
Jonathan Magill
Director of Nursing and Support Services, Nursing,
Sydney Hospital/Sydney Eye Hospital

Manages and leads the Nursing and Support Services

Submitted on 30/05/2023 at 9:01 AM
Published on Care Opinion at 11:28 AM


Dear Norfolk Island,

Thank you for taking time in providing this lovely feedback. I’m delighted to hear that the staff at Sydney Sydney Eye Hospital Emergency Department provided timely management of your condition and showed genuine interest in your wellbeing of which you felt cared for.

I will ensure to pass this feedback to the Emergency Department Team.

All staff acknowledged personally will also receive a HERO award.

Regards,

Jon Magill

Director of Nursing and Support Services

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