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"Failure to provide GP prescribed medication for 3 days"

About: St John of God Midland Hospital / Emergency Department

(as the patient),

Admitted to St John of God Midland with severe pain and bleeding from the bowel. Unfortunately, had Covid at the time. Gave triage nurse list of my medications. In ED, had CT and then sent to ESSU. Was in that room for the rest of the day with no food and one bottle of water. Still no prescribed medications given.

Afternoon of the next day, sent to a ward where 4 people asked what medications I was on so a doctor could write them up. One medication was for high blood pressure and one, an anti depressant. By late day 2, I was upset as there were ongoing issues with fasting or not (was blamed on other nurses not sharing during handover) and medication, so a doctor came and promised me they would write up my medications.

Day 3 had my procedure after confusion with nurses not ‘knowing about it’ and once again the fasting debate. Pharmacist came to see what medication I was on (doctor who had made a promise to me, seemingly lied). Total of 5 people in 3 days had that information. Back to room after procedure, butter my bun and a staff member with their role on a sticker, swoops in and says I can't eat it. I know nurse was told I could, so this situation was the final straw. I was so upset, I discharged myself.

When I am in such a stressful situation, my mental health is tested and to not have my anti depressants I felt was disgraceful. Based on my experience, being a private patient made no difference.

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Responses

Response from Janet Jones, Director of Nursing, Midwifery and Clinical Governance, St John of God - Midland 11 months ago
Janet Jones
Director of Nursing, Midwifery and Clinical Governance,
St John of God - Midland
Submitted on 7/06/2023 at 1:23 PM
Published on Care Opinion at 1:46 PM


Hello rhinogp44,

Thank you once again for letting us know of your experience at our hospital. Your concerns have been treated seriously and l understand you spoke with a member of our Patient Experience Team recently to provide further detail.

Firstly, please accept our unreserved apology the concern and distress caused during your admission. We appreciate you taking the time to let us know that we did not meet the high standard of person-centred care we strive to provide for our patients.

As we advised, we will manage your concerns and provide a comprehensive response once we have finalised our investigation. Please be assured we are keen to regain your trust and thank you for your patience.

All the Best

Janet Jones

Director of Nursing, Midwifery and Clinical Governance

St John of God Midland Public and Private Hospitals

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