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"Immunization in Health Hub"

About: Pilbara Population Health

(as a parent/guardian),

My child and I went to the Karratha Health Hub on their drop in clinic on a weekday, while being screened, was asked to fill up forms in which I did , after I gave it back the staff member said can you please write down your child's illness, I corrected them telling them my child is not sick, but they kept insisting in front of my child. I told the staff member its a syndrome not an illness. It has greatly offended me and made my child rethink their medical condition. I felt very upset, I would feel like healthcare professionals should have been more careful with using words, the challenges we face doesn't define my child or their syndrome.

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Responses

Response from Alistair Pinto, Regional Director Population Health, WACHS PIlbara, WA Country Health Service (WACHS) Pilbara 10 months ago
Alistair Pinto
Regional Director Population Health, WACHS PIlbara,
WA Country Health Service (WACHS) Pilbara

Regional Director Population Health for WACHS Pilbara and the lead of the Allied Health, Community Health and Public Health Teams.

Submitted on 8/06/2023 at 10:18 AM
Published on Care Opinion at 10:31 AM


picture of Alistair Pinto

Dear Upsetparent,

I am sorry to hear about your interaction with the staff member and I can understand why you would be upset by this.

The interaction you have described does not align with our WACHS values. I would like to review this further to ensure an interaction such as this does not occur again.

My name is Alistair Pinto and I am the Regional Director of Population Health, WACHS Pilbara. Please contact me on 9174 1649 or via email Alistair.Pinto@health.wa.gov.au to discuss this incident further.

Aside from this, I will ensure that all WACHS staff working at the Karratha Health Hub are reminded about professional behaviour aligned with our values.

Regards,
Alistair

Dr. Alistair Pinto

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