"Dental receptionist (phone call)"

I have crippling dental phobia and serious dental phobia and mental illness. I was called to confirm my first appointment (dental check up). I recall the staff member said, 8.15. 8.15. Is first - are you there? I said ‘I don’t understand’. It seemed almost everything the staff member said made no grammatical sense, it was just disjointed words. I found the staff member was very short with me and seemed very impatient. I recall the staff member said they can book me in at 8.15 on a certain date. I began to explain I badly grind my teeth and need a mandibular splint fitted but am awaiting NDIS acceptance for free breathing tests otherwise I pay probably about 5-6 thousand dollars for a c-pap machine and splint or I just grind any fillings out. I recall the staff member said that they don’t do mandibular splints. That wasn’t my point. Getting nervous I asked if I should bring recent x-rays. The staff member said no, and that they don’t have an X-ray machine here. By this time I felt the staff member’s manner and tone of impatience and seeming lack of time for my important information had made me so nervous I just said yes to their booking time and then they hung up. No directions, no parking or security gate information.

The situation freaked me out so much after my mental health registrar went to great trouble to get me in. I would like a chance to help improve that part of your service for people who are so scared like me they have constant panic attacks. My psychologist told me many clients at a hospital clinic use your service regularly so I feel it must have its good features. I have very good communication skills so I believe if I could barely make sense of the phone call, something there needs improvement. Thank you for listening. Please feel free to contact me as I would like to try again, and help if I can.