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Care Opinion

Waiting times

Posted By lionzd99

"Waiting times"

About: Bunbury Hospital / Emergency Department

(as a relative),

I feel that 3 hours waiting with a lung/prostrate and pituitary gland cancer patient who is vomiting blood in emergency is totally unacceptable!! Put into waiting room with people all around them with influenza. This I feel is inadequate care by the hospital considering the patient even has a card from their oncologist stating they need to be seen as quickly as possible due to them being a cancer patient.

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Responses

Response from John Brearley, Co-Director Stream A, Bunbury Hospital, WACHS - South West 10 months ago
John Brearley
Co-Director Stream A, Bunbury Hospital,
WACHS - South West

Stream A includes: Medical Ward, Medical B, Subacute, ICU, Emergency Department and Ambulatory Care at the Homemaker

Submitted on 7/07/2023 at 12:32 PM
Published on Care Opinion at 12:53 PM

Dear lionzd99,

I am very sorry your relative endured such a difficult wait in ED. It is not what the team in ED would want your relative to experience.

Whilst the ED team makes every effort to ensure patients are assessed and reviewed in a timely manner, demand for ED services has been very high lately and the ability to stream patients through the department becomes compromised.

The ED team will always consider how best to prioritise patients based on the level of acuity across the department. This means that on occasion, patients like your relative might need to be prioritised differently.

Notwithstanding the above, I trust your relative has received the right level of care to support their cancer treatment going forward.

Please apologise to your relative on our behalf.

Regards

John Brearley

Service Co-Director

Bunbury Hospital

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Response from John Brearley, Co-Director Stream A, Bunbury Hospital, WACHS - South West 8 months ago
John Brearley
Co-Director Stream A, Bunbury Hospital,
WACHS - South West

Stream A includes: Medical Ward, Medical B, Subacute, ICU, Emergency Department and Ambulatory Care at the Homemaker

Submitted on 16/08/2023 at 3:25 PM
Published on Care Opinion on 17/08/2023 at 8:48 AM

Dear lionzd99,

Just thought I would follow up to see if you required anything further from your complaint above.

All the very best.

John Brearley

Service Co-Director Bunbury Hospital

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Update posted by lionzd99 (a relative)

No thankyou everything has now been taken taken care of and after a second attempt they went into hospital for a couple of days.

Now they're back in hospital having all the necessary treatments as their cancer has come back.

Response from John Brearley, Co-Director Stream A, Bunbury Hospital, WACHS - South West 8 months ago
John Brearley
Co-Director Stream A, Bunbury Hospital,
WACHS - South West

Stream A includes: Medical Ward, Medical B, Subacute, ICU, Emergency Department and Ambulatory Care at the Homemaker

Submitted on 17/08/2023 at 1:27 PM
Published on Care Opinion at 2:09 PM

Glad to hear your relative is receiving treatment and support.

Hope all goes well.

Regards John Brearley

Service Co-Director

Bunbury Hospital

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