"Facilities and staff"

I'm writing on behalf of my friend who is a carer of 2 foster children from Perth. Recently, whilst on holiday in Geraldton, my friend both children were admitted to GRH. They were put into a room with another patient and baby, however my friend had to share a single bed with one of the foster children. The nurses were fantastic in offering hot water bottles for my friend's chronic back pain, but they just needed a bed to herself to have a decent sleep. Do we not have access to something like a 'fold-a-bed' that could be used for the foster child to sleep on, next to their foster parent.

One morning, my friend endured what I believe to be the most ignorant person giving out water jugs. The person put a full jug of water on the other patient’s table in the room - then looked at my friend who was standing near their table and empty jug, waiting for another jug of water. The person just walked out of the room. So my friend went and made a fuss to the nurses about how they felt they were ignored. The nurses apologised on behalf of the worker - it wasn't the nurses who were seemingly ignorant, it was the water person.

My suggestion and expectation as a healthcare employee myself is that in my opinion, all WACHS staff should be seen to be smiling and compassionate at all times of the day and night in the hospital setting. I feel there are no excuses.

Maybe we need to look at delivering cross-cultural awareness training of staff in the Hospital setting.

I feel it doesn't take much to smile and show compassion in the health setting.