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"Radiology services"

About: Kalgoorlie Health Campus / Medical Imaging

(as the patient),

I had a referral sent to Radiology Department recently.  I then received a letter advising they tried to contact me, but no missed calls and were unable too and to ring a number listed or email the listed email address on the letter.  Called and phoned telephone line advised not manned and advised to email a different email address to the one listed on the letter.

Emailed both, just in case and to date have not received a response.  Have called every known phone number for radiology to be advised they are still experiencing a high volume of queries.

Based on my experience, I hope I don't have a stroke before I get into Radiology!

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Responses

Response from Alicia Michalanney, A/Director, Kalgoorlie Health Campus, WA Country Health Service 9 months ago
Alicia Michalanney
A/Director, Kalgoorlie Health Campus,
WA Country Health Service

Leader of the teams and services at the Kalgoorlie Health Campus

Submitted on 18/07/2023 at 11:06 AM
Published on Care Opinion at 11:58 AM


picture of Alicia Michalanney

Dear Frustratedmuch

I am sorry to hear this has happened, I agree this must have been very frustrating and I sincerely apologise.

We have had some recent changes in our staffing, however, it is critical that referrals like yours are not missed.

If you could please email me your details today at Alicia.Michalanney@health.wa.gov.au, I will personally follow up with the team to contact you.

Kindest regards

Alicia

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