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"Miscarriage"

About: Fiona Stanley Hospital / Emergency Department King Edward Memorial Hospital / Emergency Department

(as the patient),

I recently presented to the Emergency Department at Fiona Stanley Hospital for a suspected (now confirmed) miscarriage. Despite it being a weekend, I was immediately seen by one of the triage nurses on arrival. When explaining my concerns, this nurse was quite kind and empathetic when listening and offering responses. Unfortunately, as it was a weekend there was no one available to perform any medical imaging scans and the estimated wait time in ED was around six hours. Even after this wait, the nurse could not guarantee that anyone would be able to assist me in this situation. The nurse’s recommendation was to return home at this point, as my bleeding was not severe, and to present to King Edward Memorial Hospital in the morning if my bleeding continued. As they are the dedicated women and baby hospital within the Perth metro area, they would have more resources available to me and an on-call ObGyn to investigate as needed. I returned home with my partner feeling disappointed and lost. This was my first pregnancy and no one had advised me of what to do if I experienced any symptoms of a miscarriage.

Needless to say, the bleeding continued the following morning so I contacted the Emergency Centre at KEMH. I was hoping to confirm that they would definitely be able to see me before travelling there, as my experience with FSH had left my confidence feeling low. The midwife I spoke with on the phone I felt was extremely abrupt and dismissive. I expressed my concerns that I was experiencing a miscarriage, and I recall their response, twice, was that they could not provide any medical advice over the phone. I repeatedly stated that I understood this, but wanted to confirm that I would be seen if I presented there. It seemed to me that when the midwife discovered that I had presented at FSH previously, they became even more exasperated, I recall stating something along the lines of, ‘they always do this’ and that KEMH would not see me, that FSH had a duty of care and I would just have to return there. At this time, it seemed there was no one recorded as being in the KEMH ED, as per the WA Health website for ED current wait times. The phone call ended and I was left feeling completely devastated.

My GP is not open on the weekend, and both hospitals that I had tried to seek assistance at had dismissed me for varying reasons. I was left feeling that I should have presented in a much more aggressive and demanding manner, and refused to listen or leave until I had been seen, which is not the person that I am. This first experience of pregnancy has left me without any faith in our public health system, and I am beyond heartbroken and furious that a first time mum was able to miscarry without any support or guidance.

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Responses

Response from Delaney Gibbons, Director, Safety Quality and Performance, Safety, Quality and Performance, Women and Newborn Health Service 9 months ago
Delaney Gibbons
Director, Safety Quality and Performance, Safety, Quality and Performance,
Women and Newborn Health Service
Submitted on 18/07/2023 at 2:26 PM
Published on Care Opinion at 2:29 PM


picture of Delaney Gibbons

Dear faithless,

I would like to offer you my sincere condolences for your loss. I am so sorry that we did not provide you with the compassionate and timely advice that you needed at such a difficult time. The comments made by the KEMH staff member you spoke with are very disappointing. At the Women and Newborn Health Service (WNHS), we endeavour to treat our patients with care and respect in line with our values and I am truly sorry that this was not your experience. The Clinical Nurse Midwife Consultant of our Emergency Centre would also like to offer her apologies for the communication you experienced and will be sharing your feedback with the EC team, enabling them to reflect upon the care they provide and to learn from your experience.

If you would be comfortable discussing your experience further, I would encourage you to contact our Consumer Liaison Service on 6458 1444 or email them at wnhscls@health.wa.gov.au. They will be able to put you in touch with our Coordinator of Midwifery who would like the opportunity to provide you with a personal apology and further investigate the issues around the poor communication you experienced.

Thank you for taking the time to share your story with us.

Kind regards

Delaney

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Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 9 months ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 19/07/2023 at 5:55 PM
Published on Care Opinion on 20/07/2023 at 8:57 AM


picture of Neil Doverty

Dear faithless,

I am very, very sorry to read of your experience when you miscarried. Miscarrying is a very difficult experience on its own, and I am so sorry that we were not able to provide you with the support and guidance you needed during that difficult time. I do note your kind words regarding our triage nurse.

Hopefully you will never need this information again, but just in case and also for the benefit of any other expectant Mum reading this, you did do the right thing: the advice we have in the circumstances of a suspected miscarriage is to present to your GP, or if out of hours as in your case, your nearest Emergency Department (ED). I am sorry that we were unable to provide you with the care that you required out of hours. I have spoken with our Midwifery Manager, who will speak to ED staff and reiterate appropriate care pathways to prevent this from happening again in the future.

Thank you for providing your feedback in a such an honest way – I appreciate that it would have been difficult to for you to compose your experience, you were brave in doing so. We will take your feedback on board and try to make sure your experience does not happen to anyone else.

I wish you the very best health for the future.

Kind regards,

Neil Doverty.

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