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Care Opinion

My aged care experience

Posted By blueey97

"My aged care experience"

About: Alpine@Home

(as a service user),

1. My first visit I recall I was asked to take my clothes off and head to the shower. I was so offended and refused, saying I don't want this service. 

2. The next visit, I presumed I was having the vacuuming done. And the worker said they weren't there to vacuum as it wasn't on their list. 

I would like to be informed of what services are available to me. Miscommunication has been possibly a problem. 

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Responses

Response from Emma Ghys, Director of Healthy Communities, Alpine Health 9 months ago
Emma Ghys
Director of Healthy Communities,
Alpine Health

Submitted on 21/07/2023 at 11:57 AM
Published on Care Opinion at 1:02 PM

Dear blueey97,

Thank you for providing your feedback. I am sorry that this has been your experience with our services.

I would like to be able to follow up and provide you with information about what services are available to you and further investigate your experience so that we can ensure it doesn't happen again. Please feel free to respond via care opinion or reach out to me directly on 0417 549 064 so that we can schedule a time to meet and discuss further.

Kind Regards,

Emma Ghys

Director Healthy Communities

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