"A patient in medical ward"

My client was admitted into Medical Ward and over the two weeks they had trouble with their evening meal

My client had a red tray and at night meals, I believe they just put the tray on table and walk away and as I understand it, don’t even let patient know it’s there for them, it seems the staff just walk out.

So for 2 weeks I believe my client hadn't eaten at night due to needing help to eat. 

We did ask staff to help and we reminded them that we were leaving in the afternoon and they reassured us that someone would be with this client but I believe it didn't happen, one night my client got frustrated and kicked the table and their meal slipped off table.

And meals at lunch time were cold and especially on one occasion I recall they were given an empty ice cream container and what seemed to be a half eaten green jelly.