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"My labour/birth at hospital"

About: Bunbury Hospital / Maternity

(as the patient),

I was admitted to Bunbury hospital due to a hindwater leak (ongoing for a week before I realised) requiring antibiotics. I was also group b strep positive. The original plan was to have a natural/water birth at another hospital, I ended up having multiple interventions (gas, morphine, epidural, induction, episiotomy and catheter) and had to give birth on my back.

I felt very pressured to agree to an induction by the first obstetrician that was overseeing us, I feel that they were aggressive and lacked bedside manner, and that the stress from these interactions resulted in me not going into labour spontaneously in the time we allowed for me to make a decision.

During my labour, I slipped in the shower and dislocated my coccyx (this was not picked up until I had been complaining for a day about pain in my tailbone), due to a midwife moving a towel from underneath me while I was changing positions (this was one of my coping mechanisms for the pain). I feel that more communication was needed in this instance, and I think the midwife should not have done this without a response from me as I was in the middle of a contraction and in too much pain to talk. The coccyx is still giving me considerable pain a few months later despite ongoing physio therapy and seeing a chiropractor and I believe this could have been avoided.

As a result of all of the drugs given to me for pain relief during and after labour, I was very confused and it seemed my baby was also born very sleepy. Being a first time mother, I did not know how often I needed to feed them and let them go the whole first day without feeding as my baby was asleep and no one explained it to me. A note was placed under the crib which I had no idea about until later and I only remember seeing student nurses throughout my stay. Family members later said they thought it was odd but didn’t comment at the time to avoid offending me. My baby developed jaundice and lost more than 10% of their birth weight which resulted in a longer hospital stay and more stress.

The room I was staying in added to my stress even further, I had two roommates in the time I stayed at Bunbury hospital before being transferred to another hospital. One of them was particularly loud and kept me awake all night with their noise (moving around, talking on the phone, adjusting the bed), and the constant stream of visitors to both of us throughout the day was equally disturbing, particularly the lack of privacy when trying to establish breastfeeding for the first time.

My partner was kicked out of the room just 20 minutes after I got there, however we were not disturbing anyone as we were whispering and did not turn on any lights.

I strongly believe that privacy should be a priority for first time mothers, particularly someone like myself who suffers from anxiety and has a family history of postnatal depression/suicide. During my stay, I had been struggling with my milk supply and was encouraged to pump regularly. After being transferred to the other hospital where my partner was allowed to stay and I had more privacy; and even more so when we arrived home; I suddenly had an oversupply and was dealing with painful engorgement. I believe this is due to being in a more relaxing environment.

I feel very traumatised by this experience and believe it contributed to my experience of postnatal depression.

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Responses

Response from Katrina Jones, Clinical Midwifery Manager, Bunbury Hospital, WACHS South West 9 months ago
Katrina Jones
Clinical Midwifery Manager, Bunbury Hospital,
WACHS South West

(08) 9722 1348

Submitted on 2/08/2023 at 12:51 PM
Published on Care Opinion at 12:52 PM


picture of Katrina Jones

Dear Anon17,

Thankyou for taking the time to share your birthing experience at Bunbury maternity on Care Opinion. I was truly saddened to read your feedback and apologise that the care we provided wasn’t at an acceptable level.

I would love to have the opportunity to provide your feedback directly to the Midwifery and Medical staff involved in your care, and to thoroughly investigate the points that you have raised in your feedback.

If you are happy to, I would greatly appreciate it if you could reach out to us again. My name is Katrina Jones and I am the Clinical Midwifery manager of the Unit. Please feel free to call me at a time that is convenient to you on 0418 913 555, or if you prefer please contact the hospital consumer feedback team on SWfeedback@health.wa.gov.au

Again, thank you for sharing your story with us. I do hope that we hear from you soon.

Kind regards,

Katrina

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Response from Katrina Jones, Clinical Midwifery Manager, Bunbury Hospital, WACHS South West 8 months ago
We have made a change
Katrina Jones
Clinical Midwifery Manager, Bunbury Hospital,
WACHS South West

(08) 9722 1348

Submitted on 28/08/2023 at 4:59 PM
Published on Care Opinion on 29/08/2023 at 10:24 AM


picture of Katrina Jones

Dear Anon17,

Thankyou for taking the time to speak to me after you posted your experience of your care opinion. Apologies for the delay in completing this second reply following my investigation.

The Doctor who was involved in discussing the risks and benefits around recommending your induction is no longer working at Bunbury, I have though forwarded the link to your care opinion to their current employer, which I am hopeful they will receive. I was pleased to read that we had been able to support you in gaining the second opinion of the local GPO to assist with your decision making, which I hope assisted you in understanding why the intervention was recommended. And I understand that it would have been incredibly disappointing that your labour and birth were not progressing as you had hoped.

In regards to your slip in the shower, we have purchased some non slip mats that we will utilise within the shower that will help to ensure a more stable, and comfortable footing.

I am sorry that we were unable to provide you with a private room on the ward and that your partner was unable to stay. I know that sharing a room with a stranger can be extremely disconcerting and uncomfortable. Unfortunately the design of the unit means most rooms are shared, and there isn't enough space for partners to sleep in your room. As we discussed, we will have a new Maternity department with the hospital expansion expected in the next few years, and will be increasing the number of private rooms and aiming to ensure that a support person will be able to stay throughout a woman's hospitalisation.

Please accept my apologies for the concerns that you have raised. I have forwarded your feedback to each of the team members involved in your care, and those that I have personally spoken to are each very sorry that they didn't provide you with the support and care that you required.

We sincerely wish you and your family well, and I hope that your tailbone is improving and that so is your mental health. There are some community resources to support you to manage any postnatal depression you may be suffering, and I recommend PANDA www.panda.org.au, www.ngala.com.au and www.cope.org.au as excellent resources.

Take care and thankyou again for your feedback.

Kind regards,

Katrina

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