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Care Opinion

Post day-stay care

Posted By julyrs34

"Post day-stay care"

About: Bunbury Hospital / Surgical Ward

(as the patient),

I was told because of my age I needed a pre-op ECG. This was not performed.

After having a Transrectal Ultrasound Guided Prostate Biopsy I was discharged without passing urine before leaving, as I was advised I would need to do.

The procedure specific information sheet, page 2, read as if you will be given antibiotics for a few days around the time of the procedure.

Once I arrived home I realised the follow-up appointment sheet had the wrong patient sticker on it.

I was expecting a follow-up call from the nurse that evening and didn't get one.

I contacted day-stay the next day and was informed my paperwork was completed as if I had passed urine at discharge, and that a call back would occur within 2-3 days. This is not advised on the follow up paperwork.

Overall, my care was generally good but felt I needed to give this feedback.

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Responses

Response from Karen Horsley, Co-Director Stream B, Bunbury Hospital, WACHS - South West 8 months ago
Karen Horsley
Co-Director Stream B, Bunbury Hospital,
WACHS - South West

Stream B includes: Surgical, Maternity, Paeds, Theatre, DPU, Waitlist and HSSU

Submitted on 14/08/2023 at 5:55 PM
Published on Care Opinion on 15/08/2023 at 8:47 AM

picture of Karen Horsley

Dear julyrs34

I'm sorry to hear that your pre and post procedure information and discharge was not following the process you were given. I do hope that you have now fully recovered.

In order to follow up your individual case, I would be happy for you to contact me via phone on 0436 279 568 or email Karen.Horsley@health.wa.gov.au to discuss further.

Thank you for providing this feedback as this ensures we correct our processes.

Yours sincerely

Karen Horsley

Service Co-director

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Update posted by julyrs34 (the patient)

Hi Karen

I am presently away and back in Bunbury the end of the month. I will contact once I'm back home.

Kind Regards

julyrs34

Response from Karen Horsley, Co-Director Stream B, Bunbury Hospital, WACHS - South West 8 months ago
Karen Horsley
Co-Director Stream B, Bunbury Hospital,
WACHS - South West

Stream B includes: Surgical, Maternity, Paeds, Theatre, DPU, Waitlist and HSSU

Submitted on 29/08/2023 at 11:16 AM
Published on Care Opinion at 11:18 AM

picture of Karen Horsley

Dear julyrs34

I'm more than happy to hear from you when you return.

I am, however, on leave during September. You can contact Jenny Obyrne who will be covering my role on either Jennifer.Obyrne@health.wa.gov.au or 97221421 during September or alternatively wait until I return in October.

Either way, we will be looking forward to following up and ensuring that the concerns you raised are rectified to prevent further issues occurring.

Thanks

Karen Horsley

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