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Experience with a specialist

Posted By bravorw78

"Experience with a specialist"

About: Hedland Health Campus / Outpatients

(as the patient),

I waited over 6 weeks to get in to see a specialist at hedland health campus. I was referred there as I had presented to my GP with an abnormal issue (never noticed it before) in my private area. I actually saw two GPs before I was able to get a specialist appointment and both could not identify my issue, they hadn’t seen it before but both 100% recommended I see a specialist.

I was probably in the room for 5 minutes. I pointed out my issue and recall I was told that’s normal, bluntly. I said two GPs recommended I come and was basically told that they wouldn't know cause they aren’t the specialist. To me it was not normal cause I had never had it before. Was just told if it got worse to go to the ER. If it was ‘normal’ then why would I go to the ER if it changed?

I just felt very invalidated and honestly so stressed and anxious because I had waited so long to get in and was out within 5 minutes with zero reassurance. 

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Responses

Response from Katrina Seng, Regional Director Nursing & Midwifery, WA Country Health Service (WACHS) Pilbara 7 months ago
Katrina Seng
Regional Director Nursing & Midwifery,
WA Country Health Service (WACHS) Pilbara

Submitted on 15/09/2023 at 1:47 PM
Published on Care Opinion at 3:35 PM

Dear bravorw78

I’m sorry to hear of your recent experience whilst receiving care at Hedland Health Campus. I sincerely apologise that this experience made you feel invalidated, stressed and anxious. Particularly as you had waited over 6 weeks for an appointment with the Specialist.

I am not familiar with your circumstances in detail, so would very much appreciate you contacting me so both I and my Senior Medical Officer can investigate further. My phone number is 08 9174 1040 or email Katrina.Seng@health.wa.gov.au

We aim to provide both the best possible care and experience for all consumers of our Service, and it certainly looks as though we have not lived up to this standard on this occasion.

I would very much appreciate you are reaching out and contacting me so we can discuss further.

Kind regards

Katrina Seng

Regional Director Nursing & Midwifery

WA Country Health Service (WACHS) Pilbara

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