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Treatment at the emergency ward at Albany Health Campus

Posted By echoek99

"Treatment at the emergency ward at Albany Health Campus"

About: Albany Health Campus / Emergency Department

(as a service user),

On a weekend afternoon I put rubbish in my bin outside then turned to go back on to the driveway. I tripped and fell forward. I must have twisted my head trying to prevent hurting my face or head. However as I fell the right arm of my glasses bent out and as I hit the ground the inner metal edge cut my forehead open. Part of my forehead also scraped on the drive. As I was bleeding a fair amount I went over to my new (and lovely)neighbour. She kindly ran me straight up to the emergency section at the Albany Health Campus. I was also finding it hard coping with the death of my husband in June. Overall I felt a mess.

I felt the assessment, care, treatment and compassion I received were excellent.  I was kept overnight as the doctor did not want me to be on my own at home until they were sure I would be OK. Since then I have improved a lot. The cuts are healing and my body is now relaxing and I am sleeping better. So a huge thankyou to all the staff at Albany Health Campus.

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Responses

Response from Wendy McKinley, A/ AHC Director, WACHS GS 7 months ago
Wendy McKinley
A/ AHC Director,
WACHS GS

Submitted on 13/09/2023 at 11:07 AM
Published on Care Opinion at 11:12 AM

Dear echoek99

It sounds like you have had a difficult time recently and I just wanted to extend my appreciation of the fact you would still take the time to write of your experience on Care Opinion. Thank you! Your feedback is valuable and we appreciate having the opportunity to share both positive and negative experiences with the team.

We always aim to deliver safe and high quality care, and as I am sure you can appreciate, emergency departments are complex environments so it is particularly gratifying to read that you felt that the assessment, care, treatment and compassion you received were excellent.

I am also truly happy to read that you are relaxing and sleeping better now, after such a challenging time.

I trust things will continue to go well for you and I wish you all the best.

Thank you again for your kind words; we will make sure to pass them along to the Team.

Sincerely

Wendy McKinley

A/Director Albany Health Campus

WA Country Health Service - Great Southern

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