During my visit to the Busselton Health Campus recently to see a client who I offer social support to. It has come to my attention that the staff are lacking the compassion, patience and understanding towards my client and their needs.
Upon arrival I was denied entry due to me arriving on non visiting hours even after I explained that I was here on behalf of my company and that the client has had visitors like myself who offer emotional support during the non visiting hours as my client needs the social aspect myself and other co-workers offer the client to ensure their mental wellbeing.
After ten minutes of further explaining myself and providing information that even though I was in uniform I did in fact work for the company I was allowed to see my client, once I got to my clients room I instantly noticed the strong smell of urine and noticed that my clients bed linen had not been changed in a while as the smell of urine coming from the linen was quite strong, I politely asked a nurse that poked their head into the room to see if my client was ok if we could change the sheets as my client was wanting to go back to bed. The nurse told me that they are getting to it and there is a lot of patients compared to staff. I told the nurse I understood what they were saying but I couldn’t move my client to their bed if they asked me too due to the sheets being dirty, only to have the nurse walk away and then another nurse return thirty minutes later telling my client that they were getting to it.
During this whole visit I felt as if my client was treated less than and the nurses had little patience and understanding towards my client who’s memory is deteriorating.
"Staffing issue"
About: Busselton Health Campus Busselton Health Campus Busselton 6280
Posted by statuspg98 (as ),
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Responses
See more responses from Chris Cox
Update posted by statuspg98 (a carer) 6 months ago
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