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No doctor on call in ED

Posted By orangeee85

"No doctor on call in ED"

About: Warren Hospital / Emergency Department

(as a parent/guardian),

We presented our child in ED recently.

They were quite sick and lethargic, got straight through into ED, there was no doctor on call in ED so the nurses had to call in a telehealth doctor.

The telehealth doctor said where the doctor is on call? There is no doctor the nurses advised. the telehealth doctor advised that there needs to be a doctor present, find a doctor immediately. 

Luckily a doctor did manage to come in (so our child could be canulated for IV antibiotics), however since the doctor wasn't able to stay in ED overnight to monitor my child's condition (suspected pneumonia), the telehealth doctor and the doctor present advised we had to be transferred to another hospital to be monitored in case of anything occuring.

The doctors did request for a nurse to accompany my child in the ambulance during transit just in case, the nurses in ED seemed a little hesitant to go, luckily one of the paramedics was a qualified nurse so the doctor called in was happy with that.

With a brand-new hospital, why is there no doctors on call in ED? we were lucky in our scenario (except for being sent off to another hospital) however it petrifies me to think what if there was a major car accident, how would of that been dealt with? 

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Responses

Response from Daniel Anderson, Coordinator of Nursing and Midwifery, Busselton Hospital, WACHS - South West 7 months ago
Daniel Anderson
Coordinator of Nursing and Midwifery, Busselton Hospital,
WACHS - South West

Submitted on 4/10/2023 at 1:05 PM
Published on Care Opinion at 1:13 PM

Dear orangeee85,

Thank you for posting your experience on Care Opinion. I'd really like the opportunity to look into your family's experience at the hospital and hope you are able to get in contact. My name is Dan Anderson, currently acting in the Operations Manager position for the Warren Hospital and my email is Daniel.Anderson@health.wa.gov.au.

Yours sincerely, Dan

Daniel Anderson

A/Operations Manager - Inland

WACHS South West

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Response from Jeremy Higgins, Operations Manager - Inland, WACHS South West 6 months ago
Jeremy Higgins
Operations Manager - Inland,
WACHS South West

Submitted on 20/10/2023 at 8:04 PM
Published on Care Opinion on 23/10/2023 at 9:53 AM

picture of Jeremy Higgins

Dear orangeee85,

Thank you for making contact with me. I am very glad to hear your child has recovered.

I very much appreciated the opportunity to hear your concerns and feedback from your care at Warren and Bunbury Hospital, have the opportunity to explain the services provided by the WACHS Emergency Telehealth Service, and reassure you of the roster arrangements for medical staff at Warren Hospital and steps in place to continue to support a stable medical workforce.

I have also fed back to the team at Warren Hospital and the Emergency Telehealth Service your experience. The Regional Consumer Feedback Coordinator is making contact with you regarding your feedback whilst your child was a patient at Bunbury Hospital.

If I can be of any further assistance, I am happy for you to contact me directly.

Jeremy Higgins

Operations Manager

WACHS South West, Inland

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