This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Hospice doctor"

About: Busselton Health Campus / Hospice Care

(as a relative),

I am the sibling referenced in the earlier complaint. I want to add my voice to this and confirm that this story is accurate. In fact, I would say that my sibling has very much downplayed how upsetting this meeting with the doctor was. I was extremely shocked by what I felt to be the rude, arrogant and condescending behaviour they exhibited towards us, the more so given that we were in the hospice, which I think most people understand is an extremely sensitive environment, deserving of extra respect and quiet consideration.

My parent is extremely ill, vulnerable, and often confused because of the level of pain management drugs, however, I believe there is absolutely no dementia and this patient is absolutely able to understand what is going on, discuss current affairs, and keep up with all the doings of a wide-spread family of 3 generations. I was absolutely incensed by the doctor’s assertion that my parent had dementia and felt that it showed they had no grasp on my parent's overall medical needs.

The doctor told us that as long as [X] was on their watch, they would keep telling [X] every day that [X] had aggressive cancer and was dying. To quote: “[X] will keep hearing it every day from me”.

We asked that they not convey this information unless specifically asked by the patient for a prognosis. This was the point at which they doctor claimed there was dementia and therefore the patient lacked the capacity to know whether they wanted this information or not. 

We are very clear as a family that our parent needs support to cope with the end of life situation, and is easily distressed by the thought of dying. We believe that we are the best placed to gently mediate this news, as our parent comes gradually to acceptance. The arrogance and rudeness of this doctor was quite shocking.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Mark Holloway, Director of Medical Services, Busselton Health Campus, WA Country Health Services - South West 6 months ago
Mark Holloway
Director of Medical Services, Busselton Health Campus,
WA Country Health Services - South West
Submitted on 9/10/2023 at 7:32 PM
Published on Care Opinion on 10/10/2023 at 9:48 AM


Dear bussobon23,

I want to begin by expressing my deep concern regarding the situation you've shared with us. Your experience is important to us, and we are committed to addressing any issues that may have arisen during your interaction with our team.

However, it's worth noting that due to the anonymity of your Care Opinion story we currently lack the necessary details to investigate the matter thoroughly or take any specific actions to resolve it. To better understand the situation and ensure that your concerns are properly addressed, I strongly encourage either you or your sibling to reach out to us directly.

Please rest assured that your feedback is of utmost importance to us, and we are eager to assist in any way we can. By engaging directly with us, you will enable us to gather the necessary information and take the appropriate steps to ensure a resolution that meets your expectations.

I can be contact directly on 08 9753 6000 or if you prefer you can call our consumer feedback line on 08 9753 6537 or email swfeedback@health.wa.gov.au.

Kind Regards,

Dr Mark Holloway

Director of Medical Services

Busselton Health Campus

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Mark Holloway, Director of Medical Services, Busselton Health Campus, WA Country Health Services - South West 5 months ago
Mark Holloway
Director of Medical Services, Busselton Health Campus,
WA Country Health Services - South West
Submitted on 17/11/2023 at 12:17 PM
Published on Care Opinion at 12:24 PM


Dear bussobon23,

Thank you once again for sharing your story on Care Opinion. I am glad that it led us to connecting so that we could remedy the situation.

I hope that things are progressing well for you, your parent and your sibling and that you all feel comfortable in the future to contact us if there is anything we can do to better support you.

Warm regards,

Dr Mark Holloway

Director of Medical Services

Busselton Health Campus

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k