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Visitor security

Posted By funnynb64

"Visitor security"

About: Bunbury Hospital / Maternity

(as a relative),

My Grandchild was transferred from a metro hospital to Bunbury Maternity ward for further care as they still require medical and nursing intervention.

My adult child was advised that only one visitor was allowed and that a parent was also required to be present for safety and security reasons, of which I agree with and support as do the parents, however a family member arrived at the hospital recently and was allowed into the unit to see the baby without a parent present.

I feel it is even more concerning that this family member is not of sound mind and is a risk to the child. May I request that someone review this as it is a concern that the family member was allowed near the child without the consent of the parents and also without the parent present. 

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Responses

Response from Katrina Jones, Clinical Midwifery Manager, Bunbury Hospital, WACHS South West 6 months ago
Katrina Jones
Clinical Midwifery Manager, Bunbury Hospital,
WACHS South West

(08) 9722 1348

Submitted on 19/10/2023 at 5:39 PM
Published on Care Opinion at 5:41 PM

picture of Katrina Jones

Dear funnynb64,

Thankyou for taking the time to raise your concerns on Care opinion. My name is Katrina Jones and I am the Clinical Midwifery Manager of the Bunbury Maternity Unit, inclusive of the Special care Nursery. I take the safety and security of all the mothers and babies in our care seriously and I would appreciate it if you could reach out again and contact me on 0418 913 555 or katrina.jones2@health.wa.gov.au with your grandchild's details and the day/time of the incident. These details will assist me to investigate the incident thoroughly and ensure that I provide some targeted education to the staff who were involved.

I wish you and your family well. Thank you again for bringing this to my attention and I hope that I hear from you soon.

Katrina.

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Response from Katrina Jones, Clinical Midwifery Manager, Bunbury Hospital, WACHS South West 6 months ago
We have made a change
Katrina Jones
Clinical Midwifery Manager, Bunbury Hospital,
WACHS South West

(08) 9722 1348

Submitted on 20/10/2023 at 5:02 PM
Published on Care Opinion at 5:16 PM

picture of Katrina Jones

Dear funnynb64,

Thankyou for touching base so promptly after my response. I can confirm that I have spoken personally to the staff who were working on the dates you provided and I have reaffirmed with them the rules around visitors to the nursery.

I have also sent out an email to all staff in the department to ensure that everyone is aware of the policies and enforces them.

Once again, I am sorry that we have caused yourself and your daughter distress, and thankyou for bringing it to my attention.

Katrina

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