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"Fracture"

About: Armadale Hospital / Emergency Department

(as a relative),

My sibling is severely disabled and requires 24/7 support to maintain their quality of life. On a recent weekend, they had a swollen ankle and was uncomfortable when mobilising. Unfortunately, they could not tell us what was wrong, so their carers brought my sibling to the Armadale emergency department for evaluation.

After an X-ray, the Doctors did not advise of a fracture, to continue with Panadol and Ibuprofen. The following Monday, the carers brought my sibling to the GP, who identified a transverse fracture to the lateral malleolus on the X-ray.

We are disappointed that the fracture wasn't recognised after the X-ray. Plus, we are upset that this caused my sibling to go through extra, unnecessary pain. After this misdiagnosis, we felt the need to give feedback in the hopes that this does not happen again. Sincerely written by my sibling's concerned family and on behalf of the carers.

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Responses

Response from Neil Cowan, Executive Director, Armadale Kalamunda Group, EMHS 6 months ago
Neil Cowan
Executive Director, Armadale Kalamunda Group,
EMHS
Submitted on 27/10/2023 at 2:33 PM
Published on Care Opinion at 3:26 PM


picture of Neil Cowan

Dear Concerned-Sibling,

Thank you for getting in touch, though I was sorry to read your reports of your sibling’s care.

I can understand that you were disappointed that a fracture was not recognised after an x-ray was performed, and I am very sorry for the upset and additional pain this then caused.

I would be most grateful if you could get in touch with our Consumer Liaison Office so that we can gain more details and the relevant consent so that we can take action and learn for improvement.

The Consumer Liaison Office is available on (08) 9391 1153 or email: AKG_ConsumerLiaison@health.wa.gov.au

Kind regards

Neil Cowan

Executive Director

Armadale Kalamunda Group

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