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"A fall in Margaret River (WA)"

About: Margaret River Hospital / Emergency Department

(as the patient),

I have been taken pictures at River Mouth beach, trying to find a good spot for the scattering of my father's ashes. Climbing barefoot in the dark on big boulders, I did not pay enough attention and had a hard fall. Apart from being badly bruised I also ripped off the nail of my big toe. On the way back to town I stopped at Margaret River Hospital. I have been to many hospitals during my 75 years life, but this was to be the best hospital experience ever!

The staff I saw was extremely attentive and caring and explained every step of the treatment. I was treated by Dr. James and nurse Nichole. Dr James administered pain relief and tetanus injections and helped with the cleaning of the wound. Nurse Nichole took on the task of removing  painstakingly every single tiny grit of sand from the open wound, after having taken off the nail for cleaning and desinfecting. She was very patient, polite and caring and explained every single step of the procedure in detail. The wound looked clean and healthy by the time she put the nail back on, and explained this would help to protect the new nail while growing.

A few days later I had to drive back to Perth. Nichole offered to change the dressing early in the morning at the end of her night shift, which allowed me to drive back, not only comfortably but also knowing I had a few days time before seeing my GP.

As a special treat she indulged me with a scrumptious homemade Amaretti, which was as good as it comes! Thank you very much, Nichole and Dr. James! Next month I will move permanently to Switzerland, after having lived for 35 years in Australia to be closer to my family. I will remember this (hopefully) last hospital visit with a smile on my face.

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Responses

Response from Marie Tweedie, Director of Nursing - Health Service Manager, Leeuwin, WACHS SW 5 months ago
Marie Tweedie
Director of Nursing - Health Service Manager, Leeuwin,
WACHS SW
Submitted on 1/11/2023 at 2:06 PM
Published on Care Opinion on 2/11/2023 at 9:54 AM


Dear handsetet57

Wow! Best hospital experience in 75 years! What a wonderful accolade to our amazing staff. Thank you for sharing your story on Care Opinion and detailing the care that you received with such kindness.

Margaret River Hospital prides itself in going that little bit extra to ensure our patients are cared for, and from what you have written it certainly seems that again this is the case.

I will take great pleasure in passing on your thanks to the team and just quietly Nichole's amaretti are my favourite - if only she would share the recipe!

I hope you are healing well, and we all wish you the best in your move to live closer to your family - keep Margaret River close in your heart.

Kind regards

Marie Tweedie

Director of Nursing - Health Service Manager

Leeuwin

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